FAQ

 

Here are some commonly asked questions, if you can't find yours please send us an email at 

hello@thrdlabel.com.au or alternatively send us some love on our socials xx

ORDERS

🧶 When will my order be dispatched?

For all orders, we aim to dispatch the next business day.

🧶 Do you offer exchanges or refunds?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

You can find out more about our returns policy here.

🧶 How do I return my knits?

You can start by sending us a email at hello@thrdlabel.com.au we will give you some instructions.

🧶 Can I still refund my order if I have used Afterpay?

Absolutely!  Once we process your refund all future payments will be cancelled and you will be refunded any of your previous payments.

 

🧶 What do I do if my knit is faulty?

We hope you don't encounter this, but if you do please email us at hello@thrdlabel.com.au or send us a note on our Insta.

 

SHIPPING

🧶 Do you offer international shipping?

We now ship to New Zealand, USA and UK.  Please check shipping for our rates.

🧶 How much will shipping be?

We offer $10 flat rate shipping on all Australian orders and free shipping when you spend over $200.

For our NZ customers, we charge a $20 flat rate and free shipping when you spend over $300.

For our USA customers, we charge a $40 flat rate and free shipping when you spend over $300.

For our UK customers, we charge a $45 flat rate and free shipping when you spend over $300.

You can read about it here.

 

PRODUCT

🧶 Where can I find your size guide?

Our size guide can be found on each product page and is relevant to each style.

 

GIFT CARDS

🧶 Can I return a gift card?

Unfortunately, we don't offer returns on gift cards.

🧶 When will my gift card expire?

All gift cards are valid for 3 years.

🧶 How do I enter my gift card or discount code?

You can find the code box in the payment section under your shopping cart.

 

Find us on our socials, we're happy to help with your enquiries xx